Информация за контакт

Contact Information

At Inasé, we are here to help with order enquiries, product questions, shipping updates, returns, refunds, and general customer support.

  1. Customer Support

For all customer enquiries, please contact us through our Contact Us page or by email.

Email: inase.jewellery@yahoo.com

We aim to respond to enquiries as soon as reasonably possible.

  1. Order Enquiries

If your message is about an order, please include:

Your full name

Your order number

The email address used at checkout

A short description of your enquiry

This helps us find your order and respond more quickly.

  1. Returns, Refunds, and Damaged Items

For returns, refunds, damaged items, defective items, incorrect items, or delivery issues, please contact us through the Contact Us page.

If your item arrived damaged, defective, or incorrect, please include:

Your order number

Clear photos of the item

Clear photos of the packaging, if relevant

A short description of the issue

Where the issue is visible on arrival, we recommend contacting us as soon as possible, preferably within 7 days of delivery. This does not affect any statutory rights you may have under applicable consumer law.

  1. Business Information

This website is operated by SHAR2MI LTD, trading as Inasé.

Legal Company Name: SHAR2MI LTD
Trading Name: Inasé
Company Number: 16342003
Registered in: England and Wales

Registered Office Address:
Flat 140 Ashcroft Square,
King Street,
London,
England,
W6 0YN

  1. Contact Address

For legal or formal correspondence, please use the registered office address above.

Please do not send returns to this address unless we have confirmed this with you first. Returns sent without the correct return instructions may be delayed or may not be accepted.

  1. Response Times

We aim to respond to customer enquiries as soon as reasonably possible.

Response times may vary during weekends, public holidays, busy periods, or promotional periods.

  1. Important Links

For more information, please read our:

Shipping Policy

Return & Refund Policy

Privacy Policy

Terms of Service

Legal Notice