Terms of service

Terms of Service

Last updated: 29 June 2026

This website is operated by SHAR2MI LTD, trading as Inasé. Throughout the site, the terms “we”, “us” and “our” refer to SHAR2MI LTD, trading as Inasé.

By visiting our website, browsing our products, placing an order, or using any part of our services, you agree to be bound by these Terms of Service. Please read these Terms carefully before using our website.

If you do not agree to these Terms, you should not use our website or purchase products from us.

  1. Company Information

This website is operated by:

Legal Company Name: SHAR2MI LTD
Trading Name: Inasé
Company Number: 16342003
Company Type: Private limited company
Registered in: England and Wales

Registered Office Address:
Flat 140 Ashcroft Square,
King Street,
London,
England,
W6 0YN

Nature of Business:
Retail sale via mail order houses or via Internet.

Contact:
For customer support, order enquiries, returns, refunds, or general questions, please contact us through the Contact Us page.

Email: inase.jewellery@yahoo.com

  1. Use of Our Website

By using our website, you confirm that you are at least the age of majority in your country, state, or region of residence, or that you are using the website with permission from a parent or legal guardian.

You agree not to use our website or products for any unlawful, fraudulent, abusive, harmful, or unauthorised purpose.

You must not:

Use the website in a way that breaches any applicable law or regulation

Attempt to interfere with the security or operation of the website

Upload or transmit viruses, malware, or harmful code

Use the website to commit fraud or impersonate another person

Copy, reproduce, resell, or exploit any part of the website without our written permission

Misuse discounts, promotions, referral offers, or checkout systems

We reserve the right to refuse service, cancel orders, suspend access, or take other appropriate action if we believe these Terms have been breached.

  1. Product Information

We aim to display our products as accurately as possible, including product descriptions, images, materials, colours, dimensions, sizes, prices, and availability.

However, we cannot guarantee that your device screen will display colours, shine, finish, or details exactly as they appear in real life. Slight variations may occur due to screen settings, lighting, photography, natural materials, or manufacturing differences.

Product images are for illustrative purposes, but we make reasonable efforts to ensure they represent the item accurately.

Please read each product description carefully before placing an order.

  1. Jewellery Materials and Care

Our jewellery may include materials such as sterling silver, gold-plated materials, gold vermeil, stainless steel, freshwater pearls, moissanite, cubic zirconia, gemstones, eco-brass, or other materials depending on the item.

Exact materials are listed on the relevant product page where available.

To keep jewellery in good condition, avoid contact with water, perfume, lotions, sweat, chlorine, and harsh chemicals. Store jewellery separately in a dry place and clean gently with a soft, dry cloth.

We are not responsible for damage caused by misuse, poor care, improper storage, exposure to chemicals, accidental damage, or normal wear and tear.

  1. Orders

When you place an order, you agree that all information you provide is accurate, complete, and up to date.

After placing an order, you may receive an order confirmation email. This confirms that we have received your order, but it does not mean that your order has been accepted.

We reserve the right to accept, reject, cancel, or limit any order for reasons including, but not limited to:

Product unavailability

Pricing or product information errors

Payment issues

Suspected fraud or unauthorised activity

Delivery restrictions

Incorrect customer information

Breach of these Terms

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled item, unless we are legally entitled to withhold or deduct any amount.

  1. Prices and Payments

All prices are shown on the website before checkout.

Prices may change at any time without notice, but changes will not affect orders that have already been accepted unless there has been an obvious pricing error.

Payment must be made using one of the payment methods available at checkout.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

We may use third-party payment providers to process payments securely. We do not store full card details on our own systems.

  1. Discounts and Promotions

From time to time, we may offer discount codes, promotional offers, free shipping offers, or other special deals.

Promotions may be subject to additional terms, expiry dates, minimum order values, location restrictions, product exclusions, or usage limits.

We reserve the right to amend, suspend, or withdraw promotions at any time where permitted by law.

Discounts cannot be applied retrospectively unless we choose to allow this.

Misuse of discount codes, referral systems, or promotional offers may result in order cancellation.

  1. Shipping and Delivery

We aim to process and ship orders as quickly as reasonably possible.

Estimated delivery times may vary depending on the destination, courier, customs processing, public holidays, and circumstances outside our control.

Estimated delivery times may include:

UK: 5–8 business days
Europe: 3–10 business days
USA: 5–8 business days
Canada: 7–10 business days
Australia: 3–10 business days
Rest of world: 7–14 business days

Delivery times are estimates only and are not guaranteed unless we expressly state otherwise.

Customers are responsible for providing accurate and complete delivery information. We are not responsible for delays, failed deliveries, or additional costs caused by incorrect, incomplete, or outdated delivery details.

  1. Customs, Duties, Taxes, and Import Charges

For international orders, customs duties, taxes, import fees, brokerage fees, or local charges may apply depending on your country.

Unless stated otherwise at checkout, customers are responsible for any applicable customs duties, taxes, import fees, or local charges.

We are not responsible for delays caused by customs authorities, import checks, courier procedures, or local delivery services.

Refusal to pay customs charges may result in the package being returned, delayed, abandoned, or destroyed. Any related costs may be deducted from any refund where permitted by law.

  1. Order Cancellations

We begin processing orders as quickly as possible after payment.

If you need to cancel or change your order, please contact us immediately through the Contact Us page.

Once an order has entered processing or has been shipped, we may not be able to stop the shipment.

For UK and EU customers, this does not affect any cancellation, withdrawal, return, refund, or statutory rights you may have under applicable consumer law.

  1. Returns and Refunds

Returns, refunds, exchanges, cancellations, non-returnable items, damaged items, defective items, incorrect items, refused packages, uncollected packages, and return shipping costs are handled in accordance with our Return & Refund Policy.

By placing an order, you agree to read and follow our Return & Refund Policy.

Nothing in these Terms limits or removes any statutory consumer rights that cannot legally be excluded.

  1. UK and EU Consumer Cancellation Rights

For most online orders, UK and EU customers may have the right to cancel or withdraw from their purchase within 14 days of delivery without giving a reason, unless an exception applies.

After notifying us that you wish to cancel or withdraw, you must send the item back within the time required by applicable law.

Returned items should be unused, unworn, undamaged, and, where reasonably possible, returned with any original packaging, certificates, tags, pouches, boxes, or accessories.

We may reduce the refund where the item has been handled beyond what is necessary to inspect it, or where damage, use, missing accessories, or missing certificates reduce its value, where permitted by law.

  1. Non-Returnable Items

Some items may not be returnable unless they are damaged, defective, incorrect, or unless applicable law requires otherwise.

Non-returnable items may include:

Personalised or custom-made jewellery

Custom-sized items made specifically to your request

Earrings or pierced jewellery if delivered in sealed hygiene packaging and the hygiene seal or sealed packaging has been opened after delivery

Items that have been worn, damaged, altered, or used beyond what is necessary to inspect them

Items returned in a condition that affects their resale value, where permitted by law

The hygiene exclusion for earrings or pierced jewellery applies only where the item was supplied in sealed hygiene packaging and the seal or packaging has been opened after delivery, unless the item is faulty, damaged, incorrect, or the law requires otherwise.

  1. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, incorrect, or later appears to have a fault, please contact us through the Contact Us page as soon as possible.

Where the issue is visible on arrival, we recommend contacting us preferably within 7 days of delivery so we can review the case quickly.

Please provide your order number, clear photos of the item, clear photos of the packaging where relevant, and a short description of the issue.

Depending on the case and applicable law, we may offer a replacement, repair, refund, price reduction, or another suitable solution.

For UK and EU customers, this does not affect your statutory legal rights if goods are faulty, not as described, or do not conform to the contract.

  1. Exchanges and Resizing

At the moment, we are unable to offer resizing or custom size adjustments unless expressly stated on the product page.

Each item is available only in the sizes shown on the product page.

If you ordered the wrong size or style, please contact us as soon as possible. Once the order has entered processing or has been shipped, we may not be able to change it.

For UK and EU customers, ordering the wrong size or style may still fall under your cancellation or withdrawal rights unless an exception applies.

  1. Website Availability

We aim to keep our website available and operating properly, but we do not guarantee that the website will always be uninterrupted, secure, error-free, or available at all times.

We may suspend, withdraw, update, restrict, or change any part of the website without notice.

We are not responsible for losses caused by website downtime, technical errors, internet failures, third-party service interruptions, or circumstances outside our reasonable control.

  1. Third-Party Tools and Services

Our website may use third-party tools, platforms, apps, payment processors, analytics providers, advertising services, delivery services, marketing services, and e-commerce service providers.

These third parties may help us operate the website, process payments, fulfil orders, measure performance, provide customer service, send marketing communications, or improve advertising.

We are not responsible for third-party websites, services, platforms, policies, content, errors, delays, or security practices.

Your use of third-party services may be subject to their own terms and policies.

  1. Privacy, Cookies, and Advertising Tools

Your use of our website is also governed by our Privacy Policy and any Cookie Policy or cookie notice available on our website.

We may use cookies and similar technologies to operate the website, remember preferences, support checkout, improve performance, measure traffic, and support advertising.

Where required by law, non-essential cookies, analytics cookies, advertising cookies, and similar tracking technologies will only be used after you have given consent.

We may use advertising and analytics tools, including Meta Business Tools such as the Meta Pixel and Conversions API, to help measure and improve our advertising on platforms such as Facebook and Instagram.

These tools may process information about website activity, product views, cart activity, checkout activity, purchases, device information, browser information, and advertising interactions where permitted by law and subject to your consent where required.

For more information about how personal data is collected, used, shared, and protected, please read our Privacy Policy.

  1. Accuracy of Information

We try to ensure that all information on our website is accurate, current, and complete.

However, the website may occasionally contain errors, inaccuracies, omissions, or outdated information relating to products, prices, promotions, shipping charges, delivery times, product availability, or other content.

We reserve the right to correct errors, update information, cancel orders, or change content at any time where permitted by law.

  1. Intellectual Property

All content on this website, including text, images, product descriptions, graphics, branding, logos, layout, design, photographs, icons, and other materials, belongs to SHAR2MI LTD, Inasé, or its licensors unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, sell, exploit, or use any part of the website or its content for commercial purposes without our prior written permission.

You may use the website only for personal, non-commercial shopping and browsing purposes.

  1. User Content, Reviews, and Submissions

If you submit reviews, photos, feedback, messages, comments, suggestions, or other content to us, you confirm that you have the right to provide that content.

You agree that we may use, display, reproduce, edit, or share your submitted content for customer service, website, marketing, or business purposes, where permitted by law.

You must not submit content that is unlawful, abusive, defamatory, misleading, offensive, discriminatory, obscene, infringing, or harmful.

We reserve the right to remove or refuse any user content at our discretion.

  1. Prohibited Uses

You must not use our website or services:

For any unlawful purpose

To violate any laws or regulations

To infringe intellectual property rights

To harass, abuse, insult, harm, defame, intimidate, or discriminate against others

To submit false or misleading information

To upload or transmit viruses, malware, or harmful code

To collect or track personal information of others without permission

To interfere with the security or operation of the website

To spam, phish, scrape, crawl, or use automated tools without permission

To commit fraud or attempt unauthorised transactions

We reserve the right to terminate or restrict access if we believe these rules have been breached.

  1. Limitation of Liability

We do not exclude or limit liability where it would be unlawful to do so.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any consumer rights that cannot legally be excluded.

To the maximum extent permitted by law, we are not responsible for:

Indirect, incidental, special, or consequential losses

Loss of profit, revenue, business, opportunity, or data

Website interruptions or technical errors

Courier delays or customs delays

Incorrect information provided by the customer

Misuse, poor care, accidental damage, or normal wear and tear of products

Third-party service failures or payment provider issues

Events outside our reasonable control

  1. Events Outside Our Control

We are not responsible for delays, failures, or losses caused by events outside our reasonable control.

This may include courier disruption, customs delays, strikes, natural disasters, extreme weather, war, terrorism, government action, pandemics, technical failures, supplier issues, payment provider issues, or other circumstances beyond our control.

  1. Indemnity

Where permitted by law, you agree to indemnify and hold SHAR2MI LTD, trading as Inasé, harmless from claims, losses, damages, liabilities, costs, or expenses arising from your breach of these Terms, misuse of the website, violation of law, or infringement of third-party rights.

This section does not affect any consumer rights that cannot legally be excluded.

  1. Changes to These Terms

We may update, change, or replace these Terms from time to time.

The updated version will be posted on this page with a new “Last updated” date.

Your continued use of the website after changes are posted means you accept the updated Terms.

Terms that apply to an order will normally be the Terms in force at the time the order was placed, unless a change is required by law or government authority.

  1. Severability

If any part of these Terms is found to be unlawful, invalid, or unenforceable, that part will be treated as removed or limited to the minimum extent necessary.

The remaining parts of these Terms will continue to apply.

  1. No Waiver

If we do not enforce any part of these Terms immediately, this does not mean we waive our right to enforce it later.

  1. Governing Law

These Terms of Service and the use of this website are governed by the laws of England and Wales.

If you are a consumer outside England and Wales, you may also benefit from any mandatory consumer protection rights that apply in your country of residence.

  1. Contact Information

Questions about these Terms of Service should be sent to us through the Contact Us page or by email.

Email: inase.jewellery@yahoo.com

SHAR2MI LTD, trading as Inasé
Flat 140 Ashcroft Square,
King Street,
London,
England,
W6 0YN